Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE ON WWW.ZONKEYBOOT.COM WEBSITE

This website is operated by ZB Web Shop GmbH and is the official online retailer of ZONKEY BOOT™. As such, it offers a selection of Zonkey Boot high end men’s shoes, fitted trees and belts produced in Italy from high quality materials, with know-how and experience, skilful technique and craftsmanship. As the brand owner and official online distributor of ZONKEY BOOT™, we guarantee for the authenticity of our products.

The purchase of items offered on www.zonkeyboot.com website is subject to the present Terms and Conditions and your acceptance of these terms will be mandatory at the placement of your order on this website or via e-mail for Made-To-Order products.

PRODUCTS AND AVAILABILITY

According to availability and dispatch time, our offer is divided in:
STOCK ITEMS: Shoes and fitted trees which are currently in stock and which can be dispatched within 2-3 working days.
PRE-ORDER ITEMS: Shoes and trees that can be pre-ordered in your size and which will be manufactured within an estimated timeframe of 10-14 weeks and dispatched when ready.
MADE-TO-MEASURE belts that will be adjusted to your size and dispatched within 5-7 working days.
MADE-TO-ORDER shoes and belts, that will be manufactured exclusively for you, according to your specifications for each available option and in your size, within an estimated timeframe of 10-14 weeks.
If you need our help to make your purchase, choose the right size and fitting or arrange a return, please contact us by e-mail at shop@zonkeyboot.com or by telephone at +43 664 4326700.

SIZING. All ZONKEY BOOT shoes come in UK sizes. To make sure you order the best suitable size, please read carefully our Shoe Guide; we have prepared a thorough description of our different lasts and fittings and an accurate Size Conversion chart that covers UK, French and US sizes.
ZONKEY BOOT handmade belts are offered as Made-to-Measure products. For ordering a belt you are required to choose your personal size, according to which the belt will be modified. For this reason, our Made-to-Measure belts cannot be returned. To measure yourself correctly, we kindly ask you to read carefully our Belt Guide before ordering.

PACKAGING. Our shoes are packed in white ZONKEY BOOT branded boxes and re-packed in neutral carrier boxes to protect the original box. Every box contains, besides the shoes, two branded black shoe bags and spare laces.
The ZONKEY BOOT Made-to-Measure belts come in branded black boxes.

WEBSITE IMAGES. A photograph is an image of an object captured in a certain light condition; when photographing our shoes, we use neutral studio lights or natural light and neutral camera settings. We do our best to display the colours of our products on this website, but since computer screens vary, we cannot guarantee that your screen will display colours accurately. Moreover, most of our products are hand stained and a certain amount of colour variation is to be expected.

YOUR ACCOUNT. By registering an account with us, you may track the status of your order and access your order history. Saving your billing, shipping address and contact information will make future purchases faster. Creating an account is entirely optional and if you don’t want to register, you will be able to make purchases as a guest.
To see how we collect, manage and use the personal details you are entering on our website, either as a registered customer or as a guest, we kindly ask you to read in full our Privacy Policy.

TERMS OF ORDERING

To purchase Stock Items, Pre-Order Shoes or Made-to-Measure Belts, you may place an order on the Online shop section of our website www.zonkeyboot.com.
If you wish to have a customisation made to a Stock Item or Pre-order Item, please place your order via email at shop@zonkeyboot.com.
For Made-to-Order shoes please send us an e-mail at shop@zonkeyboot.com and ask for an offer.
By making a successful payment on your order, you make a binding offer to us to conclude the purchase contract. The purchase contract between you and ZB Web Shop GmbH becomes effective upon the dispatch of the merchandise.
Products and prices for products offered on our website are subject to availability and may change without prior notice. In exceptional cases, technical or human errors may occur, therefore we reserve the right to make amendments to our offer.
If a product which you have ordered is not available for dispatch due to errors in our stock, you will be notified by e-mail as soon as possible. In case you wish to cancel your order, you will be immediately fully refunded. If you wish to order another product instead, you may also opt for a store credit for the debited sum.
ZB Web Shop GmbH reserves the right to cancel any order placed on its website.

ORDER CANCELLATION. If you have placed an order for stock items and you wish to cancel it, you may do so before your order has been dispatched. If the order has been dispatched, cancelling it is not possible anymore.
Orders for Pre-Order items may be cancelled within seven calendar days after they have been confirmed. If your shoes have entered the production cycle, we might accept your request for canceling the order against an administrative fee of 100 Euro which will be deducted from your refund.
Orders for Made-to-Measure Belts can be cancelled only if the belt hasn’t been modified by us to correspond to your specified size. If the belt has been already adjusted to your size, the order cannot be cancelled anymore.
Orders for Made-to-Order or customised products can be cancelled within seven calendar days. After this period, if you decide to cancel your order, the 50% advance payment made at the placement of your order will be forfeited.

PAYMENT

PRICES AND CURRENCY. All prices published on this website and on the final invoices are in Euro. We only accept payments in this currency.
Our website displays all product prices including 20% VAT (the Value Added Tax for Austria) and in brackets, prices excluding tax for all other international customers.
The VAT is charged only on orders placed by customers with shipping destinations in the European Union. If you are located in the EU and the VAT rate of your country is lower or higher than 20%, the VAT rate will be automatically adjusted during the Checkout process influencing also the final price, accordingly.
Non-EU customers will be charged the price excluding any taxes, import duties, customs and local sales taxes imposed by their country.
Shipping costs depend on your shipping address and are listed during the Checkout process.
To see a complete listing of prices, taxes and shipping costs according to your country, please place the product or products you wish to order into the Shopping Bag, proceed to Checkout and fill in your shipping address. Once you arrive at the Shipping step of the Checkout process, the Summary Total will include taxes and shipping costs for your country.

TAXES AND DUTIES. If you are shopping from a non-EU country, please take into consideration that you are liable for all import duties, customs and local sales taxes levied by your country. Since we are not able to estimate how much these extra-charges will be, we advice you to inform yourself at your local Customs Office.
Please note that taxes, duties and charges will be invoiced to you and levied by the courier services or your local post service. In some countries the post announces you to pick up the parcel from Customs directly in order to balance import taxes and duties.

PAYMENT METHODS. For orders placed via our website we offer the following payment methods:
– CREDIT CARDS: VISA, MASTERCARD and AMERICAN EXPRESS. Please note that our system accepts only cards which are enrolled in 3D Secure protocols. These 3D Secure protocols protect your credit card from unauthorised use when shopping online. To make a 3D secure payment you have to register first with your card issuer to obtain your own private password and/or register for additional proof of authentication (SMS, fingerprint etc). Each time you try to make a payment on our website, you will be prompted by your credit card issuing bank to provide this password or other additional means of authentication. All credit card payments on our website are processed through STRIPE, an online payment processing service (For more information, please visit www.stripe.com).
- APPLE PAY: When you will choose to checkout with Apple Pay, you will be using Apple's payment service (www.apple.com/apple-pay/).
– DIRECT BANK TRANSFER or BANK TRANSFER VIA TRANSFERWISE
For all orders placed via email for MADE-TO-ORDER products or any other stock or Pre-Order items or customised items ordered by email, we only accept payments via direct bank transfers or bank transfers via Transferwise, an online payment service that offers users several options for making international bank transfers in different currencies. For more information about TransferWise, please visit www.transferwise.com. Please note that TransferWise requires creating a user account on their platform and completing the identity confirmation process.

SHIPPING AND DELIVERY

SHIPPING OPTIONS. In order to keep your costs for transport as low as possible and transparent we offer various shipping options to most countries:
AUSTRIAN POST: The parcels are forwarded by Austrian Post as Priority International Parcels and will be delivered to your address by the Austrian Post or by their local partner in your country. The duration and costs of your delivery depend on the destination and can be seen in your Shopping Bag and during the Checkout process. To countries where Priority International Parcel service is not available, we offer shipping by DHL Express or DPD.
COURIER SERVICE: Depending on your shipping destination, we offer courier services through either DPD (to some European countries) and DHL Express (to the rest of the world). The duration and costs of your delivery depend on the destination.

RESTRICTIONS. All shipping options listed above are limited to a maximum weight of 10 kg per single order. Made-to-measure belts cannot be shipped to People’s Republic of China.

IMPORTANT DISPATCH & DELIVERY INFORMATION:
STOCK SHOES and SHOE TREES: We dispatch orders within 2-3 working days after we have confirmed your order.
PRE-ORDER SHOES: We need between 10-14 weeks to produce a pair in your size; therefore your shoes will be dispatched the manufacturing process has ended. We will do our best to finalise your order earlier than that if possible.
MADE-TO-MEASURE BELTS: Orders can be dispatched earliest in 5-7 working days after the placement of your order, since the belt needs to be adjusted to your precise size. Important information for non-EU customers: Made-to-Measure belts from crocodile leather require an additional 5-15 working days for the release of the CITES certificate mandatory for all shipments of exotic leather products to non-EU countries.
MIXED ORDERS: If you have ordered a Made-to-Measure belt or placed in your Shopping Bag a Pre-Order for a pair of shoes along with other products that are in stock, your entire order will be dispatched when the item with the later dispatch date will be ready. If you wish to have the stock products delivered faster, please place separate orders for products with a different dispatch date.

DELIVERY DURATION. Please note that the shipping services are provided by third-party contractors and these companies don’t offer a guaranteed delivery time, only an estimated one. The estimated runtime for your delivery starts from the moment you receive from us an e-mail confirmation stating that your parcel has been dispatched.
If you are not at the shipping address you have provided, when the delivery is made, make sure that an authorised person is taking over the parcel for you. If nobody is present at your shipping address, the forwarder will leave a notification. Try not to overlook this notification.

LATE DELIVERIES. Late deliveries are to be handled as follows, depending on the shipping method you have opted for:
For Austrian Post: Please inform us about overdue deliveries earliest 5 days after the estimated delivery time has expired. We will track your parcel and keep you updated on the progress continuously. Since your parcel may be stored at your local post office, a profound search in case of loss can only be initiated after the storage time at the destination has expired. In most countries this is 4 to 6 weeks. For a full refund in case of loss, please allow 3 weeks after expired storage time at your local post office.
For Courier Service (DPD or DHL Express): Please contact us if your order has not arrived 3 days after the given runtime has expired. We will track your parcel and keep you updated on the progress continuously. In case we cannot track your parcel and our forwarder is unable to find it within 4 weeks, we will immediately refund the full amount of the invoice to your credit card or bank account.

RETURNS, REFUNDS AND SIZE EXCHANGES

OUR RETURN POLICY. If you have purchased stock items or pre-ordered shoes from us and you wish to return them, you may do so within 14 days after you have received your parcel.
Returns of shoes will incur a re-stocking fee of €20/pair. This fee is necessary for re-polishing, re-packaging and re-stocking the shoes, in order to fulfill all our customers' expectations of receiving shoes in pristine conditions. The re-stocking fee will be waived for size exchanges.
Items must be returned new and unused. All shoes must be tried on a carpeted surface; avoid flexing your feet to keep the leather from making pleats at the vamps. Shoes that are returned with marked soles or any other visible signs of wearing will not be accepted. Make sure you return all items that have been shipped to you along with the shoes: original box, shoe bags and shoe laces.
Made-to-Order shoes and customised stock shoes or customised pre-order shoes cannot be returned.
Our handmade belts are only offered as Made-to-Measure and they are adjusted to fit precisely to the measure you have given us during the ordering process. Therefore, we cannot accept returns on this type of product.

HOW TO INITIATE A RETURN. If you want to return a product to us, please contact us in advance via email or using our contact form, provide your order/invoice number and tell us the reason why you want to return the item.
Your email will help us identify your return when it arrives at our warehouse. Unidentified returns may be shipped back to the sender.

SHIPPING OF RETURNS. Your return must be sent from the same country to which we made the original shipment.
For customers outside EU: All parcels sent back to us must be accompanied by the necessary customs documentation. This documentation, which we will provide to you via email, enables your parcel to be cleared through the Austrian Customs. Returns without proper customs documentation will not be cleared by the Austrian Customs and will therefore be refused and returned to you.
Returns in transit are entirely your responsibility. If your return gets lost or it is damaged in transit, you are liable for the value of the items and, therefore, we will not be able to issue a refund. Therefore, we recommend that you use a secure trackable means to return your purchase to us and that you insure the contents of the shipment. Keep a tracking number and/or the forwarder’s receipt, as a proof of dispatch.
The shipment costs for returning merchandise must be covered by you. In cases of warranty, we refund a limited amount of the customer’s return shipping costs. (See our Refund Policy below.)
Make sure that the merchandise reaches our warehouse within 21 days after you have received your package.

All returns must be shipped to the following address:
ZB WEB SHOP GMBH
Hainburgerstrasse 29/10/18
1030 Vienna
Austria
Contact person: Michael Rollig
Phone number: +43 664 4326 700

LATE RETURNS. Returns that reach us outside the timeframe of 21 days (after you have received your package) may be accepted at our discretion and may only be refunded to you as a store credit.

FAULTY ITEMS. All items have been controlled and checked for any possible faults before put into stock, to avoid shipments of faulty goods to you. Nevertheless, if you believe that we have supplied you with a faulty item, contact us immediately by e-mail at shop@zonkeyboot.com.
After we have received the returned merchandise, we will inspect it and decide if your complaint is accepted. If accepted, we will fully refund you or replace the item, depending on its availability.

REFUNDS. Please note that any refund in case of returned merchandise can only be initiated after the item has arrived and has been inspected. Please allow 7 days to inspect the returned merchandise. If your return is accepted, we will immediately issue the refund to your credit card. The necessary time for the amount to show on your card account depends on your credit card company. Please contact your card issuer for this information.
REFUNDS FOR PRODUCTS. In case of a successful return, the value of the merchandise will be refunded to you, minus a € 20 re-stocking fee/pair for every pair of shoes included in your return.
REFUNDS FOR SHIPPING:
– For returns from EU countries: we only refund the equivalent shipping cost for the Austrian Post; independently of the shipment method you have chosen. If you have chosen to have your merchandise shipped by Courier Services, we will not refund you the cost difference.
– For returns from non-EU countries: we don’t refund your initial shipping costs, independently of the shipping method you have opted for.
– For all returns: We do not refund any of your expenses for returning your purchases, neither for transportation, nor for packaging etc.
– For returns of faulty goods: If your claim is accepted, we refund the entire value of the merchandise and the shipping costs equivalent to the Austrian Post shipping option.
Any losses that are caused by currency fluctuations will not be refunded.
We do not refund any taxes, customs duties and charges claimed by the Customs Authorities of your country. However, if you have paid these duties and wish to claim them back, please contact your local Customs Office.

SIZE EXCHANGES. If you have purchased a pair of shoes that doesn’t fit you, you can opt to exchange it for another size. In this case, contact us as soon as possible via email for reserving the replacement item. Once the initial pair has been returned and reached our warehouse, we will ship the exchange pair. Shipping on the replacement item is free of charge and will be done by standard Austrian Post service.
Please note that this free of shipping charges service is only provided one time per order. In case we don’t have your designated size in stock or we will not restock it within an acceptable time period, we will refund you under the regular conditions for Returns.
Important information: Please take into consideration that if you are based outside the EU, you might have to pay taxes and duties on the exchange item.
 

COMPANY DATA & LEGAL

The www.zonkeyboot.com website is operated by

ZB Web Shop GmbH
Managing Director: Alexandra Diaconu
Company Headquarters:
Hainburgerstrasse 29/10/18
1030 Wien / Austria
Tel: +43 664 4326700

Return address:
ZB WEB SHOP GMBH
Hainburgerstrasse 29/10/18
1030 Vienna
Austria

E-mail: shop@zonkeyboot.com
Website: www.zonkeyboot.com

VAT Identification: ATU66512099
Commercial Register Vienna: FN 363920 b
EORI No. ATEOS1000033663

ZONKEY BOOT is an internationally registered trademark.

LEGAL INFORMATION. In cases of dispute the Austrian Consumer Protection law provides consumers and merchants access to various public conciliation committees. For further information please contact these Austrian institutions directly:

SCHLICHTUNG FÜR VERBRAUCHERGESCHÄFTE
Mariahilfer Strasse 103, Stiege 1, Top 18
1060 Vienna / Austria
Email: office@verbraucherschlichtung.at
Website: www.verbraucherschlichtung.at
Phone: +43 1 8906311

VEREIN INTERNET OMBUDSMANN
Margaretenstrasse 70/2/10
1050 Vienna / Austria
Email: mail@ombudsmann.at
Website: www.ombudsmann.at

The DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) and its implemented REGULATION ODR (Online Dispute Resolution) enable consumers to seek help from various authorised arbitrating institutions. Consumers based in the EU can access the Online Dispute Resolution Platform at the following link: Online Dispute Resolution.

 

(Last updated on July 5, 2022)